Cancellation & Refund Policy

At Train-Era, we believe in building a fitness community that values trust, commitment, and clarity. To ensure transparency, we have outlined our Cancellation, Refund, Shipping, and Delivery Policy below:

Cancellation Policy

At Train-Era, we are committed to your fitness journey, and as such, cancellations are generally not permitted once a plan is purchased. However, we understand that serious health issues may arise, and we provide an exception for such cases.

Important Note

Personal training sessions and special fitness programs require a 24-hour notice for cancellation. Late cancellations or no-shows may be charged.

Refund Policy

As a service-based business, we follow a strict no-refund policy. However, we do understand emergencies happen. In the event of a genuine medical emergency, we offer the following options:

Membership Transfer

You may transfer your remaining membership to a family member or a person you recommend, subject to approval.

Partial Refund

A 60% refund may be issued on the unused portion of your membership plan upon providing valid medical documentation.

Merchandise & Supplements

Return requests must be made within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

Shipping Policy

For Merchandise & Fitness Products

We offer nationwide delivery for our gym merchandise, supplements, and fitness accessories.

Processing Time

Orders are processed within 2-3 business days.

Delivery Time

Standard delivery within 5-7 business days.

Shipping Charges

Free shipping on orders above ₹999. Flat rate of ₹80 for orders below.

Tracking

A tracking ID will be provided once your order is shipped.

Delivery Policy

For Digital Products & Services

For online fitness programs, diet plans, and digital guides:

Digital Access

Access to digital products will be provided via email or app login within 24-48 hours of successful payment.

Support

If you face any delay in receiving your digital product, contact our support team at help@tefc.fit.

Have More Questions?

We're here to help you with a smooth fitness journey.